Working Hours
  • Mon 7:00AM - 7:00PM
    Tue 7:00AM - 7:00PM
  • Wed 7:00AM - 7:00PM
    Thu 7:00AM - 7:00PM
  • Fri 7:00AM - 6:00PM
    Sat Closed
  • Sun Closed
    Technicians work from
    7:30 AM - 4:30 PM
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 203-426-7145 or make an appointment online!


What Our Customers Are Saying

Always Go The Extra Mile!
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Gary and his staff always go the extra mile to give me great service at an affordable price.

, 11/25/2019

Car Care Professionals
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Our family has been using Newtown Car Care to service our cars for many years. They are highly competent, honest and friendly and we have always trusted them to do quality work. Today Johnny went out of his way to help out with a tire issue when I didn't have an appointment. We have been very happy to have them as our car care professionals.

, 11/21/2019

Courteous & Fast
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Recently get oil change here. Service, beginning in reception area, was friendly, courteous and fast. Comfortable waiting area, too!

Honest & Reputable Service
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It's wonderful to find an honest and reputable service center for all my car repairs. Newtown Car Care Center is fantastic and while you are waiting you extremely comfortable and relaxing atmosphere!

Wicked Nice!
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Limped my civic in at 5pm on a Wednesday, it was done early Thursday afternoon. Totally reasonable prices and wicked nice!

Very Honest & Trustworthy
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Everyone here is very honest and trustworthy!

Treated Like Family
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They treat me better than my own family!

Quick Service
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Quick service and mechanics are friendly and willing to help and explain any questions you may have.

Extremely Honest
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Amazing work and most importantly extremely honest. I would highly recommend them.

Reasonably Priced
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Friendly associates, reasonably priced and we've never had an issue!

Solid Businessmen
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John and Gary are solid businessmen and really super people! Yesterday, John answered my daughter's call for help as her car was immobile! Being a former Newtown family, I was a customer of Newtown Car Care but this was YEARS ago! John temporarily fixed the car and accepted whatever cash my daughter had on her which wasn't much. LOL. Eighteen years ago, I also remember how you helped out during the tragic loss of my husband. Thank you again Newtown Car Care!

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    Call Us For Service: 203-426-7145