Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat 8:00AM - 1:00PM
  • Sun Closed
    Saturdays
    Emissions Only 8AM - 1PM
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203-426-7145 | 3 Commerce Rd

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Newtown, CT

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 203-426-7145 or make an appointment online!


What Our Customers Are Saying

reviewiconI cannot recommend this gem of a business more highly!
Newtown, CT

Wow. I don't often think about the places/people who fix my car, but Newtown Car Care Center deserves special recognition. Just walking in the door was an experience; their waiting area is so cozy that I felt like I was in my living room, rather than an auto repair shop. And the folks who work there treated me more like visiting royalty than a customer. They could not have been nicer or more friendly. Johnny took care of me immediately and, thereafter, refused to take even a token gratuity from me for his trouble (turned out that I didn't need work after all). I only wish my car HAD needed repair ... that way, I could have claimed that I had contributed to their continuing success. I cannot recommend this gem of a business more highly! AAA+++

, 03/08/2021

reviewiconI trust them with my life!
Newtown, CT

I am very lucky to have found the incredible people at Newtown Car Care Center. They are thoroughly knowledgeable with high standards of professionalism and they do it all with honesty and fairness. They talk to you and give you real options. I have been going there for about 15 years and no matter where I live, I will continue to drive to Newtown Car Care Center anytime I need maintenance on my car. Everyone that works there is an attentive, caring person. I trust them with my life.

, 02/15/2021

reviewiconOdometer Issue
Electronic Services, near Newtown, CT

We had trouble getting the odometer reading, which of course is required. Johnny and the customer service people were great. The odometer light finally went on enough to read and we passed! Thank you again, Johnny, for all your help.

, 01/19/2021
Brought my car in for emissions inspection , it failed because I had just replaced the battery. John koshel explained why it failed and what I needed to do to pass. I did what he told me and returned for a retest which I passed. Thank you so much John for your help and caring.

, 11/24/2020
I made an appointment for today's date in order to get my rear brake pads checked out after having a good experience with this company while getting emissions done. The staff along with the mechanics are fantastic here. Truly honest and willing to help. It turns out I just need some tires. The set of four came out to be a very reasonable price. I will continue to do business with this company in the future. I like to learn as much I can fumbling around with my car, however I would rather be safe with those who are knowledgeable doing advanced work on my car. Thank you.

, 10/06/2020
We brought our car in for service. After the service we heard a noise. New town Car Care. Took care of it right away and no charge. Great service as usual.

, 09/01/2020
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    Call Us For Service: 203-426-7145