Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat 8:00AM - 1:00PM
  • Sun Closed
    Emissions: Monday-Saturday
    Repairs: Monday-Friday

203-426-7145 | 3 Commerce Rd Newtown, CT 06470

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 203-426-7145 or make an appointment online!


What Our Customers Are Saying

Can't say enough good things about this place! We were traveling thru from DC to Maine and experienced car trouble. A quick phone call to see if they could look at the car revealed that they were already very busy but offered a diagnostic. Every single person we encountered from Kelly to Gary was friendly and helpful. They took time when they didn't have to and went out of their way to find us a place that could help. We are so grateful and wish this amazing business continued success!

, 07/26/2023

When my son called me to tell me he had a hole in his tire and couldn't make it home I was very concerned. Luckily he was just across the street from Newtown Car Care!! They could not have been more helpful!!! They got the tire ordered and we had it installed the next day. Special shout out to Johnny who overheard me talking to the woman at the counter and offered to go over to where the car was and put the spare on for us. He went above and beyond! They definitely gained our business for all of our car needs!

, 05/02/2023

reviewicon

Went for an emissions test and didn't pass, Johnny immediately knew the reason for a fail. I replaced the battery and didn't drive enough miles to have it tested. He suggested I drive 50-60 miles and return. I did and it passed. Thank you Johnny!!!!

, 01/04/2022

reviewiconInspections and Emissions, near Monroe, CT

We called Newtown Car Care Center on the off-chance that we could get contactless emissions testing because of the omicron surge, The employees here were so pleasant and helpful to work with and immediately accommodated our request. In fact, they even went further than we asked and told us that they had wiped down the inside of the car after performing the test. We were very pleased with their courtesy, and highly recommend this shop. Thanks to everyone with whom we dealt.

, 01/13/2022

reviewiconThe most helpful group ever!
Tires

The most helpful group ever! Got a slow leak in my tire while driving on 84 and was lucky enough to be directed to Newtown Car Care. They checked me out and changed my tire in less than an hour (on a Friday afternoon!) I only wish I lived closer!

, 11/22/2021
Failed my first emissions test. Tyler let me know exactly what I needed to address the issue - when I came back on a busy day, he got me in and out right away. Top notch customer service.

, 07/30/2021
  • ASE Master Certified Technician
  • BBB Better Business Bureau
  • IATN (International Automotive Technicians' Network)
  • BG Products
  • Enterprise
  • Jasper Engines & Transmissions
  • ALLDATA
  • IDENTIFIX
  • Car Care Aware
  • Call Us For Service: 203-426-7145