Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat 8:00AM - 1:00PM
  • Sun Closed
    Emissions: Monday-Saturday
    Repairs: Monday-Friday

203-426-7145 | 3 Commerce Rd Newtown, CT 06470

CUSTOMER SERVICE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Newtown Car Care Center in Newtown

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What Our Customers Are Saying

reviewicon

Went for an emissions test and didn't pass, Johnny immediately knew the reason for a fail. I replaced the battery and didn't drive enough miles to have it tested. He suggested I drive 50-60 miles and return. I did and it passed. Thank you Johnny!!!!

, 01/04/2022

reviewiconInspections and Emissions, near Monroe, CT

We called Newtown Car Care Center on the off-chance that we could get contactless emissions testing because of the omicron surge, The employees here were so pleasant and helpful to work with and immediately accommodated our request. In fact, they even went further than we asked and told us that they had wiped down the inside of the car after performing the test. We were very pleased with their courtesy, and highly recommend this shop. Thanks to everyone with whom we dealt.

, 01/13/2022

reviewiconThe most helpful group ever!
Tires

The most helpful group ever! Got a slow leak in my tire while driving on 84 and was lucky enough to be directed to Newtown Car Care. They checked me out and changed my tire in less than an hour (on a Friday afternoon!) I only wish I lived closer!

, 11/22/2021
Failed my first emissions test. Tyler let me know exactly what I needed to address the issue - when I came back on a busy day, he got me in and out right away. Top notch customer service.

, 07/30/2021
I needed a VIN verification on a big truck for 10 bucks. I was out of there in minutes! No back burner right on it! Thanks for the great service!

, 06/18/2021

reviewiconI cannot recommend this gem of a business more highly!
Newtown, CT

Wow. I don't often think about the places/people who fix my car, but Newtown Car Care Center deserves special recognition. Just walking in the door was an experience; their waiting area is so cozy that I felt like I was in my living room, rather than an auto repair shop. And the folks who work there treated me more like visiting royalty than a customer. They could not have been nicer or more friendly. Johnny took care of me immediately and, thereafter, refused to take even a token gratuity from me for his trouble (turned out that I didn't need work after all). I only wish my car HAD needed repair ... that way, I could have claimed that I had contributed to their continuing success. I cannot recommend this gem of a business more highly! AAA+++

, 03/08/2021
  • ASE Master Certified Technician
  • BBB Better Business Bureau
  • IATN (International Automotive Technicians' Network)
  • BG Products
  • Enterprise
  • Jasper Engines & Transmissions
  • ALLDATA
  • IDENTIFIX
  • Car Care Aware
  • Call Us For Service: 203-426-7145