Working Hours
  • Mon 7:00AM - 7:00PM
    Tue 7:00AM - 7:00PM
  • Wed 7:00AM - 7:00PM
    Thu 7:00AM - 7:00PM
  • Fri 7:00AM - 6:00PM
    Sat Closed
  • Sun Closed
    Technicians work from
    7:30 AM - 4:30 PM
settings

203-426-7145 | 3 Commerce Rd

CUSTOMER SERVICE

CUSTOMER SERVICE, Newtown, CT

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Wonderful Caring Service
reviewicon

Wonderful caring service that left my old car in great shape - they went over the top to please. Very nice atmosphere and people plus a lovely, comfortable waiting area.

, 12/12/2019

Always Go The Extra Mile!
reviewicon

Gary and his staff always go the extra mile to give me great service at an affordable price.

, 11/25/2019

Car Care Professionals
reviewiconTires

Our family has been using Newtown Car Care to service our cars for many years. They are highly competent, honest and friendly and we have always trusted them to do quality work. Today Johnny went out of his way to help out with a tire issue when I didn't have an appointment. We have been very happy to have them as our car care professionals.

, 11/21/2019

Courteous & Fast
reviewicon

Recently get oil change here. Service, beginning in reception area, was friendly, courteous and fast. Comfortable waiting area, too!

Honest & Reputable Service
reviewicon

It's wonderful to find an honest and reputable service center for all my car repairs. Newtown Car Care Center is fantastic and while you are waiting you extremely comfortable and relaxing atmosphere!

Wicked Nice!
reviewicon

Limped my civic in at 5pm on a Wednesday, it was done early Thursday afternoon. Totally reasonable prices and wicked nice!

Very Honest & Trustworthy
reviewicon

Everyone here is very honest and trustworthy!

Treated Like Family
reviewicon

They treat me better than my own family!

Quick Service
reviewicon

Quick service and mechanics are friendly and willing to help and explain any questions you may have.

Extremely Honest
reviewicon

Amazing work and most importantly extremely honest. I would highly recommend them.

Reasonably Priced
reviewicon

Friendly associates, reasonably priced and we've never had an issue!

Solid Businessmen
reviewicon

John and Gary are solid businessmen and really super people! Yesterday, John answered my daughter's call for help as her car was immobile! Being a former Newtown family, I was a customer of Newtown Car Care but this was YEARS ago! John temporarily fixed the car and accepted whatever cash my daughter had on her which wasn't much. LOL. Eighteen years ago, I also remember how you helped out during the tragic loss of my husband. Thank you again Newtown Car Care!

  • ASE Master Certified Technician
  • BBB Better Business Bureau
  • IATN (International Automotive Technicians' Network)
  • BG Products
  • Enterprise
  • Jasper Engines & Transmissions
  • ALLDATA
  • IDENTIFIX
  • Car Care Aware
  • Sign up for Our
    Newsletter
    settings

    Call Us For Service: 203-426-7145