NEWTOWN CAR CARE CENTER

203-426-7145 | 3 Commerce Rd Newtown, CT 06470

CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

What Our Customers Are Saying

Can't say enough good things about this place! We were traveling thru from DC to Maine and experienced car trouble. A quick phone call to see if they could look at the car revealed that they were already very busy but offered a diagnostic. Every single person we encountered from Kelly to Gary was friendly and helpful. They took time when they didn't have to and went out of their way to find us a place that could help. We are so grateful and wish this amazing business continued success!

Marybeth, 07/26/2023

Tires, near Newtown, CT

When my son called me to tell me he had a hole in his tire and couldn't make it home I was very concerned. Luckily he was just across the street from Newtown Car Care!! They could not have been more helpful!!! They got the tire ordered and we had it installed the next day. Special shout out to Johnny who overheard me talking to the woman at the counter and offered to go over to where the car was and put the spare on for us. He went above and beyond! They definitely gained our business for all of our car needs!

Maria Goldsmith, 05/02/2023

Went for an emissions test and didn't pass, Johnny immediately knew the reason for a fail. I replaced the battery and didn't drive enough miles to have it tested. He suggested I drive 50-60 miles and return. I did and it passed. Thank you Johnny!!!!

Patricia, 01/04/2022

Inspections and Emissions, near Monroe, CT

We called Newtown Car Care Center on the off-chance that we could get contactless emissions testing because of the omicron surge, The employees here were so pleasant and helpful to work with and immediately accommodated our request. In fact, they even went further than we asked and told us that they had wiped down the inside of the car after performing the test. We were very pleased with their courtesy, and highly recommend this shop. Thanks to everyone with whom we dealt.

Alan, 01/13/2022

The most helpful group ever!
Tires

The most helpful group ever! Got a slow leak in my tire while driving on 84 and was lucky enough to be directed to Newtown Car Care. They checked me out and changed my tire in less than an hour (on a Friday afternoon!) I only wish I lived closer!

Lauren Mullaney , 11/22/2021

Southbury, CT

Failed my first emissions test. Tyler let me know exactly what I needed to address the issue - when I came back on a busy day, he got me in and out right away. Top notch customer service.