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3 Commerce Rd
Newtown, CT 06470
Working Hours
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Mon 7:00AM - 6:00PM
Tue 7:00AM - 6:00PM
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Wed 7:00AM - 6:00PM
Thu 7:00AM - 6:00PM
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Fri 7:00AM - 6:00PM
Sat 8:00AM - 1:00PM
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Sun Closed
Saturdays
Emissions Only 8AM - 1PM
NEWTOWN CAR CARE CENTER
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
What Our Customers Are Saying
I cannot recommend this gem of a business more highly!
Newtown, CT
Wow. I don't often think about the places/people who fix my car, but Newtown Car Care Center deserves special recognition. Just walking in the door was an experience; their waiting area is so cozy that I felt like I was in my living room, rather than an auto repair shop. And the folks who work there treated me more like visiting royalty than a customer. They could not have been nicer or more friendly. Johnny took care of me immediately and, thereafter, refused to take even a token gratuity from me for his trouble (turned out that I didn't need work after all). I only wish my car HAD needed repair ... that way, I could have claimed that I had contributed to their continuing success. I cannot recommend this gem of a business more highly! AAA+++
Gay Engelberger, 03/08/2021
I trust them with my life!
Newtown, CT
I am very lucky to have found the incredible people at Newtown Car Care Center. They are thoroughly knowledgeable with high standards of professionalism and they do it all with honesty and fairness. They talk to you and give you real options. I have been going there for about 15 years and no matter where I live, I will continue to drive to Newtown Car Care Center anytime I need maintenance on my car. Everyone that works there is an attentive, caring person. I trust them with my life.
Mary Fields, 02/15/2021
Odometer Issue
Electronic Services, near Newtown, CT
We had trouble getting the odometer reading, which of course is required. Johnny and the customer service people were great. The odometer light finally went on enough to read and we passed! Thank you again, Johnny, for all your help.
Bridget Seaman, 01/19/2021
Brought my car in for emissions inspection , it failed because I had just replaced the battery. John koshel explained why it failed and what I needed to do to pass. I did what he told me and returned for a retest which I passed. Thank you so much John for your help and caring.
Phil, 11/24/2020
Brakes, near Southbury, CT
I made an appointment for today's date in order to get my rear brake pads checked out after having a good experience with this company while getting emissions done. The staff along with the mechanics are fantastic here. Truly honest and willing to help. It turns out I just need some tires. The set of four came out to be a very reasonable price. I will continue to do business with this company in the future. I like to learn as much I can fumbling around with my car, however I would rather be safe with those who are knowledgeable doing advanced work on my car. Thank you.
Dana A., 10/06/2020
We brought our car in for service. After the service we heard a noise. New town Car Care. Took care of it right away and no charge.
Great service as usual.
Daniel B., 09/01/2020
